Real.Suite™- Measure, Manage and Maximize the Retail Experience

“You Can’t Manage What You Can’t Measure”- Peter Drucker

Real.Suite™ is a comprehensive solution set that helps retailers and CPG companies increase sales, improve customer satisfaction and drive higher profits through the use of advanced retail video analytics. Unlike other retail technology solutions, which often rely on complex back-end systems, Real.Suite leverages existing in-store camera systems to collect real time data from the customer's point of view, and then analyzes it against user-defined metrics.

Stakeholders throughout the retail value chain are able to access this valuable data via the web though a customizable dashboard that gives them actionable information whenever and wherever they need it. Armed with this powerful data, employees, managers and executives throughout the retail value chain can proactively address potential issues before they become a problem and maximize the entire retail experience.

The result is increased sales, improved customer satisfaction and higher profits.

The Benefits of Retail Video Analytics

Retailers using the SCOPIX Real.Suite are able to:

• Consistently provide high levels of customer engagement
• Address out-of-stock issues in critical merchandise areas
• Ensure merchandising and promotional compliance
• Ensure positive a experience on the sales floor and at customer service locations
• Improve effectiveness throughout the operation

With the SCOPIX Real.Suite retailers are able to monitor, measure, and manage both in-store execution and the customer experience yielding immediate positive results and short term ROIs.

Solution Components

Real.Suite is comprised of three components that can be customized to meet any retailer's goals and objectives:

Real.Engagement™

Customer & Associate engagement
Customer & Merchandise engagement
Customer & Technology/Fixture engagement

Real.Merchandise™

Out-of-Stock / In-Stock management
Planogram Compliance
Promotion Execution

Real.People™

Queue Management
Wait-Time Management
Customer Traffic
Customer/Staffing Management

Real.Suite is designed for ultimate flexibility, supporting a wide range of available IP/Digital video hardware and video management infrastructure offerings. The SCOPIX solution is complimentary to existing infrastrucutres and supports many video systems used for retail security applications. Using standard network-based digital video technology, the Real.Suite gives retailers a cost-effective means to act based on accurate, actionable and timely information.

The bottom line is that with Real.Suite, critical operational information is always available to anyone who needs to make a decision that impacts customer experience.

To learn more about how Real.Suite can help improve your in-store performance, contact us at 1-650-295-0450 or send us an email at  JLIB_HTML_CLOAKING .