Real.People™- Helping Retailers Improve Customer Service

61%- The percentage of customers who were unhappy or dissatisfied with their last store visit.

Real.People™ from SCOPIX provides timely, detailed and actionable information that allows retailers to monitor, measure, and manage in-store execution and the customer service experience. Using advanced retail video analytics to measure and proactively manage queues, wait times, and staffing execution, Real.People provides retailers with real-time information they need to improve the customer experience in their stores.

How it Works

Most retailers already have surveillance cameras throughout the store to assist in loss prevention and other security matters. Real.People is a component of Real.Suite™, a comprehensive retail video analytic solution that leverages these existing security cameras to provide retailers with detailed performance analytics that measure the in-store customer experience. Real.Suite provides customers with access to this data via a web-based dashboard and customizable reports that can be accessed from any Internet browser.

Real.People focuses on measuring the human side of the customer experience, including:

• Traffic in and out of the store
• Queue length by specific customer service location
• Shopper wait times by specific customer service location
• Unique insights into shopper queuing behavior by service location
• Staffing execution at customer services areas

Benefits of Retail Video Analytics

The solution leverage an open, cloud based, software-as-a-service (SaaS) approach and existing camera systems to provide a cost-effective retail analytic solution that delivers the facts to drive the business. Real.People delivers the highest accuracy rate in the industry and a compelling ROI in the form of increase sales, enhanced profits, stronger brand loyalty and increased customer satisfaction.

To learn more about how Real.People can help improve your customer service, contact us at 1-650-295-0450 or send us an email at JLIB_HTML_CLOAKING .

Downloads

Research Paper- Measuring the Effect of Queues on Customer Purchases