Real.Engagement™- Improving In-store Customer Engagement
33% - The percentage of customers that were unable to find a salesperson on their most recent retail visit.
Real.Engagement™ from SCOPIX provides retailers with an accurate and efficient means of monitoring and managing customer engagement throughout the store. Using advanced retail video analytics, Real.Engagement helps retailers improve customer interactions with employees, merchandise and technology within the store - all of which have been shown to increase sales and customer satisfaction.
How it Works
Most retailers already have surveillance cameras throughout the store to assist in loss prevention and other security matters. Real.Engagement is a component of Real.Suite, a comprehensive retail video analytic solution that leverages these existing security cameras to provide retailers with detailed performance analytics that measure the in-store customer experience. Real.Suite™ provides customers with access to this data via a web-based dashboard and customizable reports that can be accessed from any Internet browser.
Real.Engagement focuses on measuring the interaction side of the customer experience, including the time, length and frequency of:
- Customer and associate engagement
- Customer and merchandise engagement
- Customer and technology/fixture engagement
Benefits of Retail Video Analytics
The Solution leverages an open, cloud based, software-as-a-service (SaaS) approach and existing camera systems to provide a cost-effective retail analytic solution that delivers actionable data that employees and managers need to improve the business. Real.Engagement delivers the highest accuracy rate in the industry and a compelling ROI in the form of increased sales, enhanced profits, stronger brand loyalty and increased customer satisfaction.
To learn more about how Real.Engagement can help improve your customer engagement, contact us at 1-650-295-0450 or send us an email at JLIB_HTML_CLOAKING .