Real.Suite™- Measure, Manage and Maximize the Retail Experience
“You Can’t Manage What You Can’t Measure”- Peter Drucker
Real.Suite™ is a comprehensive solution set that helps retailers and CPG companies increase sales, improve customer satisfaction and drive higher profits through the use of advanced retail video analytics. Unlike other retail technology solutions, which often rely on complex back-end systems, Real.Suite leverages existing in-store camera systems to collect real time data from the customer's point of view, and then analyzes it against user-defined metrics.
Real.Engagement™- Improving In-store Customer Engagement
33% - The percentage of customers that were unable to find a salesperson on their most recent retail visit.
Real.Engagement™ from SCOPIX provides retailers with an accurate and efficient means of monitoring and managing customer engagement throughout the store. Using advanced retail video analytics, Real.Engagement helps retailers improve customer interactions with employees, merchandise and technology within the store - all of which have been shown to increase sales and customer satisfaction.
Real.Merchandise™- Helping Retailers Reduce Merchandising Issues
21% -The percentage of customers who end up not buying anything because they could not find a specific item they were looking for.
Real.Merchandise™ from SCOPIX provides retailers with a clear, accurate, and efficient means of understanding and addressing merchandising issues within the store. Using advanced retail video analytics to measure and manage in-store inventory, merchandising and promotional/planogram compliance, Real.People provides retailers with real-time information about their in-store performance, allowing them to manage problems before they impact the customer.
Real.People™- Helping Retailers Improve Customer Service
61%- The percentage of customers who were unhappy or dissatisfied with their last store visit.
Real.People™ from SCOPIX provides timely, detailed and actionable information that allows retailers to monitor, measure, and manage in-store execution and the customer service experience. Using advanced retail video analytics to measure and proactively manage queues, wait times, and staffing execution, Real.People provides retailers with real-time information they need to improve the customer experience in their stores.
