Convenience Stores

There is nothing easy about convenience.

Shoppers now expect a traditional retail experience at convenience stores and will hold you to that standard, or shop elsewhere if dissatisfied. Super stores and grocery chains have extended store hours and have eroded the after-hours time slots once dominated by convenience stores.

Some of the keys to delivering a traditional retail experience are new to the convenience segment:

• Customers expect to be engaged and demand good service
• High demand items need to be in stock – especially when customers can drive another block to get what they want at a super store – even at 2:00 a.m.
• Wait times need to kept to a minimum, especially during heavy commute times

Convenience stores that meet these standards and consistently deliver a positive customer experience are earning and maintaining customer loyalty, which leads to higher sales and profits through non-fuel related purchases.

Real.Suite™, a retail video analytics solution from SCOPIX, allows convenience store managers to monitor, measure and manage the in-store customer experience and ensure that the needs of their customers are being met. With real-time actionable data on customer engagement, point of sale and service wait times, and merchandising and promotional execution, regional and store level managers can make informed decisions to improve performance.

Unlike other solutions that use back end models or subjective data, SCOPIX delivers real-time performance metrics from the customer’s point of view.  Delivered via a Software as a Service (SaaS) model, Real.Suite leverages equipment that is usually already in the store to provide immediate results and a quick ROI.

If you operate a convenience store or chain and are looking to get more out of each customer visit, contact us at 1-650-295-0450 or send us an email at JLIB_HTML_CLOAKING to learn more.