SCOPIX- Maximizing the Retail Experience
SCOPIX is the market leader in intelligent video analytics for retailers, CPG companies and manufactures. Our Real.Suite ™ family of cloud based solutions collects data and returns timely, actionable information via a web based portal to store personnel, regional managers and corporate executives to help them maximize the customer experience throughout the entire store. SCOPIX solutions are proven to enhance retail business operations, drive sales and maximize profits.
We understand the challenges facing retailers
There is more competition and more pressure than ever before in the retail industry. Superstores and category busters offer more than just rock bottom prices. Online-only retailers are developing their brands and cultivating customer loyalty with sophisticated portals and rewards programs. Now more than ever, it is critical for retailers across all segments to provide a consistently positive customer experience in every store, for every customer on every visit.
If you could be in all places at once, you could make sure that customers are engaged, queues are kept short and that plans and promotions are executed properly. It's easy to fix the problems you can see; it's the ones you can't see or the ones you learn about after the fact that result in lost customers!
What if you could see it all?
SCOPIX has leveraged a unique combination of deep retail experience, technical expertise and analytic insight to develop an advanced retail video analytics solution suite. Real.Suite provides any retail stakeholder with more accurate and actionable information than what they could gather themselves, even if they could be in all their stores monitoring all their employees at once.
Delivered through a powerful web portal, this cloud-based service provides fully customizable dashboards that are updated in real time with key information from the customer's point of view. With the ability to monitor, measure and manage all facets of the customer experience, executives, managers and store personnel can correct issues and potential problems that impact customer satisfaction in real-time based on actionable information.
Real.Suite™ delivers real ROI
Our Real.Suite solutions have been installed in many national and international retail chains across several segments. In all cases, our customers saw an immediate return on investment. Here are some real customer examples:
- A Hard Goods store showed an 26% increase in revenue using Real.Engagement (Sales Assistance), a component of Real.Suite.
- A National Retailer showed that sales on "high" engagement days were 23% higher than on "low" engagement days using Real.Engagement.
- A grocery chain found a sales increase in fresh bread of 11%, and a reduction in out of stocks from 33% to 6% in a product category by using the Real.Merchandise (Out of Stock) portion of Real.Suite.
- A grocer using Real.Merchandise (Out of Stock) solution found that having a specific bread available that previously had severe out of stock issues, created an increase in the average basket size.
- A grocery customer replaced an expensive, inaccurate, and human centric front-end wait time solution with Real.People (wait time) an automated, highly accurate, and more cost effective solution. They dramatically decreased front-end staffing requirements and still met their targeted customer wait time.
SCOPIX delivers 98% accuracy or better versus the video analytics industry average of only 70%. Our unique cloud-based delivery method ensures that you receive timely, accurate and actionable information that can directly impact store performance in real time rather than an end of the day roll up that simply tells you what went wrong.
To learn how you can maximize the retail experience for your customers and drive higher sales and increased profits, contact us at 1-650-295-0450 or send us an email at JLIB_HTML_CLOAKING .